Cancellation Policy

Cancellation Policy

At S2G Medical Spa, we strive to provide exceptional care and personalized service to all our clients. Our appointment schedule is carefully planned to accommodate each individual’s needs and ensure a smooth and enjoyable experience. To maintain the efficiency of our operations and to be fair to both our clients and our staff, we have implemented the following cancellation fee policy:

Cancellation Notice:

• We kindly request that you provide at least 48 hours’ notice if you need to cancel or reschedule your appointment to avoid a cancellation fee. This allows us time to offer the appointment slot to other clients who may be on a waiting list. Any prepayment for services is non-refundable; however, the amount paid with the forfeiture of the initial deposit can be applied to in-house services.

• For appointments booked for the next day, you will have six hours from the time of booking to complete the booking process. This includes clicking the confirmation link and filling out the necessary forms. If these steps are not completed within six hours, the link will expire, and the appointment slot will be reopened for online booking.

Late Cancellations and No-Shows:

• Appointments canceled and/or rescheduled with less than 48 hours’ notice will incur a cancellation fee.

• The cancellation fee will be the forfeiture of the initial appointment deposit. This amount is based on the type of treatment and its duration. Most individual services and consultations with a procedure on the same day have a $100 deposit, whereas more lengthy procedures such as PDO Threads, EZ Gel, and PMU services require a deposit of $250.

• In the event of no-shows and same-day cancellations, an additional fee will apply. Individual services less than one hour in duration will have an additional $100 no-show fee. More lengthy services and appointments of greater than or equal to one hour will result in an additional $250 no-show fee. (Examples: Dermal Fillers, PDO Threads, EZ Gel PRF, PMU Services, Fotona & Laser, multiple service appointments)

High-Value Appointment Policy:

• For appointments costing $1000 or more, a nonrefundable deposit is required at the time of booking. This deposit can be applied toward another in-house service if you need to cancel or reschedule.

Cancellation and No-Show Charges:

• These fees will be charged to the credit card on file or applied to the client’s account. If no credit card is on file, the client will be asked to settle the cancellation fee before booking any future appointments.

We value your understanding and cooperation with our cancellation fee policy. By adhering to these guidelines, you enable us to continue delivering exceptional service to all our clients. If you have any questions or concerns regarding the cancellation fee policy, please don’t hesitate to contact us at 248-254-3055. We appreciate your support and look forward to serving you at S2G Medical Spa.